Client Etiquette

 

Spa Reservations

To ensure your preferred appointment time, it is recommended you schedule your appointments with as much advance notice as possible or at the end of your last treatment. Our spa allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa services are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Age Restrictions

Clients 16 years of age or older. If they are less than 16 years old a waiver must be signed and guardian must be present upon arrival of service. No younger than 14 years old.

Spa Payments, Gratuity, and Gift Cards

Payments are accepted in the form of Cash, Venmo, Zelle, and most major credit cards. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gift cards can be purchased through our online store or in person.

Gratuities are not included in the value of the services and are at the discretion of the guest. 20% gratuity is average for the spa service industry.

Spa Products and Returns

We pride ourselves to provide the best customer service as possible this includes our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.